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NaomiSB's avatar
NaomiSB
New member | Level 2

I am having the same issue. Did you get this solved? 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey NaomiSB. Can you please check your bank statement and let me know if you’re receiving direct Dropbox charges, or bills from iTunes/Google Play?

  • jxt10's avatar
    jxt10
    New member | Level 2
    5 months ago

    Hi Nancy, I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.

    But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. Now my account is "basic", but I don't get any money back!!!

    When reviewing my credit expenses for the past year I also found a 120 dollar charge in 2023/07/06, I was wondering if it was possible to get it refunded because I even don't know the subscription at all!! 

    Pretty disappointed by the support page and I have no idea who to contact to pursue this.

    My appeal is get the two years money back, PLEASE HELP ME.

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