How do I cancel the trial plan

[Mike l]

How do I cancel the trial plan and make the actual payment?

[Jay]

Hi @Mike l, thanks for messaging the Community!

Did you upgrade to a trial from the Dropbox site directly, or via the mobile app?

This will help me to assist further!

[llubrano32]

good luck. i was charged after i tried canceling the day after i entered the trial i didnt even wait a few days. cannot for the life of me find out how to cancel my acct!

[Walter]

Hey @llubrano32, sorry to hear you're having issues with this.

Can you please let us know if you upgraded through the app store on a mobile device or if it was through our website directly? 

[Tosari]

Hello, had to step away for a minute.

[Tosari]

I have spent hours with support, never could get the trial plan removed.  I need this situation fixed as soon as possible.

[Jay]

Hi @Tosari, do you have the ticket ID from when you contacted the support team in order to locate it on our system?

Did you upgrade to a trial from the site directly, or via the mobile app?