How do I cancel my Dropbox Plus Trial?

[jacksaturn]

I followed the directions here to cancel my trial:

https://www.dropbox.com/help/billing/app-store-subscriptions

But I don't see the option within the App Store that will allow me to toggle the Automatic Renewal to "Off."

I also tried following these instructions:

https://www.dropbox.com/help/space/cancel-plus

But when I go to my Account page, there's no link to "Cancel Trial."

I feel like I'm running in circles with this. My trial is set to expire in the next 48 hours and I want to make sure I have cancelled so I am not billed for a renewal. Thank you!

[jacksaturn]

Also wanted to mention that when I try to submit a ticket about this issue, the submission page seems to be broken. None of the drop-down menus work where I'm supposed to specify my computer type, etc., and the submit button doesn't show any text and can't be clicked. I'm using El Capitan on OS X, for what it's worth. I tried in both Chrome and Safari.

[Mark]

Have you tried with a browser in incognito mode?

[cyan1]

This is ridiculous- me too. Using incognito? Why does this have to be so complicated. You provide instructions we cannot follow!

How do I unsubscribe!?

I want to swear!

[Rich]

---

cyan1 wrote:
This is ridiculous- me too. Using incognito?

---

Using an Incognito or private browser session assures that your not loading any cached data. It's a clean browser session used to eliminate a possible browser problem. It's not a requirement to use it to unsubscribe; it's a troubleshooting step.

---

Why does this have to be so complicated. You provide instructions we cannot follow!

---

It's not complicated, and the instructions work just fine. The symptoms described above all seem to be browser based, which is why Mark suggested the Incognito window. My advice would have been to clear your cache/browsing history and try again, or try another browser. Using an Incognito window accomplishes the same.

[cyan1]

I cleared everything and there is still no option to cancel on the plan or billing page.

I have posted this and submitted the following other places:

I can't believe how impossible it is to cancel a subscription here. This is really dishonest business. You give instructions to cancel that have to be dug for and cannot be followed.
You say to go to avatar, then "plan" and go to the bottom of page and hit "cancel,"-- there is no such option! No such button. No such link on that page for me.
There are other members who have posted similar issues and the responses are unsatisfactory. You basically re-state the same couple of sets of instructions to cancel which are of no use.
Unreal.

[cyan1]

1. Sign in to the dropbox.com :heavy_check_mark:
2. Click your avatar.:heavy_check_mark:
3. Click Settings.:heavy_check_mark:
4. Click Plan.:heavy_check_mark:
5. At the bottom of the page, choose Cancel plan.:cross_mark:

#5- No such option. Does not work with cache cleared, either.

[Rich · Accepted solution]

---

cyan1 wrote:
I have posted this and submitted the following other places:

---

There's no need to cross-post this on other unrelated threads. Your other posts were removed. You can reply here on this thread if needed.

---

1. Sign in to the dropbox.com :heavy_check_mark:
2. Click your avatar.:heavy_check_mark:
3. Click Settings.:heavy_check_mark:
4. Click Plan.:heavy_check_mark:
5. At the bottom of the page, choose Cancel plan.:cross_mark:

#5- No such option. Does not work with cache cleared, either.

---

Those appear to be the steps to cancel an active Plus account; not a trial. Make sure you're following the instructions listed in the following help article:

• https://www.dropbox.com/help/space/cancel-plus

Also, the Dropbox web interface has recently changed, so some help articles might still need to be updated. If you don't see a Cancel link on your Account tab, check the Plan and other tabs as well.

[DB86]

Hi i've tried all the methods mentioned to cancel my trial but cannot locate any of them. I want to cancel it today

[Rich]

How/where did you sign up for the trial?