Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
I can not cancel my free trial,I don't have an option to MAnage my plan in Plan tab. How can I cancel it without being charged?
Thanks for reaching out to us here @Masha1!
Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?
If so, please check out these steps and let me know if that does the trick!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for getting back to me here @Masha1!
Can you let me know what your Plan tab reports your subscription to be right now? If possible, please send me a screenshot, excluding any personal info.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hey there @Sekinahkirk, I'm sorry to hear you're having trouble with this!
Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?
Let me know - thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I have a trial Dropbox Business team that ended, and now I want to downgrade to my personal accout that I had before. I have to contact DB since I can't do it my self, but there is no form or e-mail that I can use, I have been looking for the last hour, but to find a form to buy something took me 30 seconds...
So, can someone here tell me how to get in contact with someone that can erase my trial team, so I can delete my account for good?
//T
Hi there
Took me 15 seconds to find this. You, as the admin, need to inititate the process from the admin console in the DBX Business account. https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan
Some advice. Make a copy of your data to an external drive too. ;-). Never know...
Regards
Casper
Thanks for the help!
I did find that page to, but in my my sense of mood I didn't read all the way 🙂
Regards
Tony
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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