How can I become the team admin when the admin has left and didn't leave the password?

[Lor2]

Hello

The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever.

How can we make a team member become the team administrator?

Thank you and best Regards

Lor2

[Megan]

Hi @aoissa18, let's see what we can do about that! 

Actually, @Rich is right on what he mentioned above, about backing your content just in case. It's indeed a better idea to create a separate Business team. 

If your admin doesn't want to pass admin rights to anyone else, I'm afraid there's nothing you can do. Same goes for billing admin. Have you made sure that the current one, is also paying for the account? 

I hope this clarifies.

[annette dunbar]

How to remove your company administrator from your account once the person leaves the company

[Rich]

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@annette dunbar wrote:

How to remove your company administrator from your account once the person leaves the company

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To change admin rights, refer to the following help article:

• https://help.dropbox.com/teams-admins/admin/change-admin-rights

If the admin you want to remove was the only admin on your account, you'll need to contact Dropbox Support.

[annette dunbar]

How do you change your Dropbox Administrator?

[Rich]

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@annette dunbar wrote:

How do you change your Dropbox Administrator?

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Answered in my other reply to you, above.

[annette dunbar]

This person has the only access to Admin portion to the account

[wafoptreasurer]

I need to speak with someone about how to find out who the admin is on our account. I am taking over the account and having issues with a previous bookkeeper on gaining access to remove them. I need to find out how to either a) remove them from the account (which is my company's information) or b) open a new account and remove my email address from the current account. I find it extremely frustrating that I can't ask this question to an actual person without first paying for a subscription. Which I can't do because I can't figure out how to make myself the admin on the account for my company. This is a very frustrating way of doing business. 

[Mark]

If you are a free account there is no such thing as an Admin for it - its simple people who are users with accounts. That means you have no control over anybody elses accounts and they dont over yours. The only thing shared would be folders you share between people. 

So, if you want to set up a new structure and share with new people simply create new shared folders and remove any old ones. You dont need to set up new accounts for that.