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How I can reach live chat support with Dropbox Essentials?

How I can reach live chat support with Dropbox Essentials?

Jjames34829
New member | Level 2

How can I access the live chat feature if I just bought Dropbox essentials as it won’t let me chat or send an email?

2 Replies 2

sophiepajak123
Explorer | Level 4

Following as I am having the same issue 

Mark
Super User II

Hi @Jjames34829 and @sophiepajak123 

 

Are you using a trial or a paid version (i.e. you have actually given card info and been charged?).

 

I ask because live chat is only available to people on paid plans and not those who have just activated a trial. 

 

The other possibility is that you are trying to access outside of office hours. 

 

All support options for you are at www.dropbox.com/support


 


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    Mark Super User II
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    sophiepajak123 Explorer | Level 4
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