Getting messages that I'm out of space even though I upgraded in January

[Kristaj]

I paid for a Dropbox plan in January, but I started receiving messages that I'm nearly out of space, and when I log in to the website, I am seeing that my plan has been downgraded to "Basic."

What the heck?! I paid $120 for a yearlong plan! I have no idea how long the account has been downgraded. I only noticed it because I started getting messages that I'm nearly out of space.

And to make matters worse, there is nobody to call or live chat. 

[Walter]

Hey @Kristaj - sorry to hear about this.

Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?

How did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device?

Let us know more and we'll take it from there. 

[Kristaj]

Thanks for your help. Maybe? Is there a way to merge them?

[Hannah · Accepted solution]

Hey @Kristaj, I hope you're well!

There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

Or you could move everything on one account into a folder and then share that folder with the other account.

I hope this helps!