Get access to personal dropbox account that utilized an old work email that is no longer valid

[daveg940]

I have a Dropbox account that was set up for personal use, using a personal credit card for billing, BUT that login email was a work email address that I no longer have access to. How do I get access to this Dropbox account?  I remember the password I used, but when trying to log in, Dropbox says it sent a verification email to the email address (work) on file - that I cannot access.

I also see that this Dropbox account was renewed with a personal credit card, but I cannot access it.  Help!

[Megan]

Hey @daveg940, let's jump right into this! 

In regards to you, accessing the account that'll be tough if you don't have access to the email address linked to it, in order to receive our security code.

Is there any chance, that you can contact your email provider, in order for them to help with that? 

On the other hand, if you wish to cancel the plan linked to that account, we can help. Let me know if you'd like for me to send you an email, in order for us to look into account-specific into, and resolve this. 

Keep me posted! 

[daveg940]

Megan.

Thank you. Yes, I would like help, if possible, to cancel the old account under my work email. I can then set up my new stuff on my current (personal account).

The email that was used was:  [email removed as per Community Guidelines] 

Whatever files under that account can be deleted, if necessary. However, the billing stuff I would want to transfer over to my current (and personal) Dropbox account.

Also, can you tell if this receipt belongs to that DropBox account under [email removed as per Community Guidelines] see screenshot below:

[Megan]

Hi @daveg940, thanks for your info! 

Keep in mind that it seems this upgrade took place through iOS, therefore the subscription is administered by the app store platform, not by Dropbox.

Therefore, we cannot cancel your subscription on our side, and we need to ask you to cancel the recurring payment in the Apple app store.

I hope this clarifies!