Free trial end's but I can't cancel

[Jorma]

I got an email from dropbox, that my trial is ending and I can cancel me order.

And there was a link to help center, where is orders how to do canceling.

I log in my account, take "settings" and  take "Plan" and according the instructions on "Plan" page is

an option where to make a canceling.

But "Plan" pages does anythin, just pointer is rolling endless. In top of the page goes info

"There was a problem completing this request" couple of seconds.

And "Billing" page does the same.

Any ideas why canceling in not possible?

[sperez]

Hi! I've been trying to cancel my free trial which ends tomorrow, and no matter what I do, I don't see the option to cancel my trial. Please help. I really don't want to be charged $300 tomorrow.

Hi Sherry,

We hope Dropbox Professional + eSign has elevated how you create and share your work.

Just a heads up — your trial ends April 1, 2022.

Visit DropboxManage your trial

If no cancellation is made to the free trial by then, $299.88 per year (including applicable taxes) will be charged to the account on file until the plan is canceled. Previous charges won’t be refunded at the point of cancellation.

If I delete my account, will that ensure that my trial ends and I won't be charged?

[Rich]

---

@sperez wrote:

I've been trying to cancel my free trial which ends tomorrow, and no matter what I do, I don't see the option to cancel my trial.

---

Did you initiate the trial through the Dropbox website, or through the app on a mobile device?

• https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial
• https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile

[sperez]

Hi there!

I was finally able to figure it out. It wasn’t working correctly in Chrome but it did finally work using Microsoft Edge.

Thanks so much,
Sherry