Free plan but being charged + cannot access support to get a refund

[tess4]

Hi All,

I recently had a free upgrade trial which I cancelled it prior to end date. However, at the end of the trial I have still been billed (approx $300) but the account has not upgraded (still dropbox basics). This also means that I can not access support to get assistance with this issue and arrange a refund. Any assistance appreciated!

[Jay]

Hi @tess4, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system