Plans and Subscriptions
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I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropbox said there was a failed renewal and downgraded my account to basic. My money is deducted with no renewal. Please help.
Hi there @Madhurimab, sorry to hear about this.
Could you please try restoring your purchases and let us know how it goes?
If you get an error along the way, send us a screenshot of that too.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there @Madhurimab, sorry to hear about this.
Could you please try restoring your purchases and let us know how it goes?
If you get an error along the way, send us a screenshot of that too.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thanks a lot. This solved my problem.
Glad to hear that @Madhurimab
See you around the Community and take care!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!