Failed renewal of subscription via Apple ID.

[Madhurimab]

I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropbox said there was a failed renewal and downgraded my account to basic. My money is deducted with no renewal. Please help. 

[Walter · Accepted solution]

Hi there @Madhurimab, sorry to hear about this.

Could you please try restoring your purchases and let us know how it goes?

If you get an error along the way, send us a screenshot of that too.

Thanks!

[Madhurimab]

Thanks a lot. This solved my problem. 

[Walter]

Glad to hear that @Madhurimab 

See you around the Community and take care!