Events page isn't showing my subscription's renewal

[Kuede]

Hello community

On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in Events. Do I have a false expectation?

Thank you for your answer, Kuede.

[Walter]

Hey @Kuede - thanks for posting on our Community and happy Monday!
 

The events page is the place where all uploads, edits, and deletions are normally logged. For more information about your current subscription, you can navigate to your plan tab.

I hope this helps! 

[Kuede]

Hi Walter,

So far so good in "Plan" it shows that I am using a "BasicPlan although I paid the renewal amount for Plan Plus PHP6941.87 (USD119.88) with a Credit Card on September 28th, 2023. Booking text: DROPBOX*L6QT1HVH26RLD02FD79IR; but there is no entry on the “Payments Page”. Hope this information will help.

Kuede.

[Walter]

I see, thanks for the additional information @Kuede 

Could you try our self served look up tool to identify the email address that's associated with your charge?

Is it an exact match with the one you see in your account's settings? 

[Kuede]

Hi Walter, Jay,

as you recommended: in the "self served look up  tool' I have put in the 12 Digit alphanumeric then pressed "Submit" I waited but no response.

[Walter]

Could you try clearing your browser's cache or trying another browser and let us know if you get the same results @Kuede ?

[Dreamboxkuede]

Thank you Walter,
I followed your advice and switched to another browser (CClenerbrowser). So far everything is working now according to my expectations. Its also indicated that I'm using the Dropbox Plus Plan.
The downer is that help, unfortunately, comes one day too late, I missed restoring more than 3000 files. Sad enough but thank you for your help
Kurt

[Walter]

Glad to hear you got this sorted @Dreamboxkuede 

I'm assuming it's the same person as @Kuede so it seems that you're using two Dropbox accounts, associated with two different email addresses of yours. 

As for restoring your files, have you tried contacting our support team to see if there's anything they can do to help? 

[Dreamboxkuede]

I haven't contacted the support team yet so I don't know how.

[Walter]

You can see all your options on this page and choose the one that suits your needs @Dreamboxkuede