Plans and Subscriptions
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Hello community
On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in Events. Do I have a false expectation?
Thank you for your answer, Kuede.
Hi Walter,
I chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.
Hey @Kuede - thanks for posting on our Community and happy Monday!
The events page is the place where all uploads, edits, and deletions are normally logged. For more information about your current subscription, you can navigate to your plan tab.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter,
So far so good in "Plan" it shows that I am using a "BasicPlan although I paid the renewal amount for Plan Plus PHP6941.87 (USD119.88) with a Credit Card on September 28th, 2023. Booking text: DROPBOX*L6QT1HVH26RLD02FD79IR; but there is no entry on the āPayments Pageā. Hope this information will help.
Kuede.
I see, thanks for the additional information @Kuede
Could you try our self served look up tool to identify the email address that's associated with your charge?
Is it an exact match with the one you see in your account's settings?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter, Jay,
as you recommended: in the "self served look up tool' I have put in the 12 Digit alphanumeric then pressed "Submit" I waited but no response.
Could you try clearing your browser's cache or trying another browser and let us know if you get the same results @Kuede ?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thank you Walter,
I followed your advice and switched to another browser (CClenerbrowser). So far everything is working now according to my expectations. Its also indicated that I'm using the Dropbox Plus Plan.
The downer is that help, unfortunately, comes one day too late, I missed restoring more than 3000 files. Sad enough but thank you for your help
Kurt
Glad to hear you got this sorted @Dreamboxkuede
I'm assuming it's the same person as @Kuede so it seems that you're using two Dropbox accounts, associated with two different email addresses of yours.
As for restoring your files, have you tried contacting our support team to see if there's anything they can do to help?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I haven't contacted the support team yet so I don't know how.
You can see all your options on this page and choose the one that suits your needs @Dreamboxkuede
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!