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Forum Discussion
Erroneous "Your credit card expires soon! Don’t forget to update your info" email
Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
Megan
Dropbox Staff
Dropbox StaffHi Jason S.10, sorry to hear about that!
Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.
I understand this is not ideal, however the culprit must be that the automation potentially takes some time to "recognize" the fact that you've updated your billing info.
I'll forward your feedback to the appropriate areas so we can continue to improve. If you have further trouble with it, let me know!
I just got some of these emails. I checked, & my card expires in 2025. It appears that the sender is no-reply@dropbox.com
- Nancy
Hey marthabun, thanks for posting these screenshots!
Is there any chance that you have a different Dropbox account that’s linked to another payment method that’s about to expire?
Did you recently update the payment method of your Dropbox plan, and you’re still receiving these messages, nonetheless?
I have another account, but it's free. It has no payment info. I did not recently update the payment method for the other one. It's been there a long time.
