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Forum Discussion

gitguuddd's avatar
gitguuddd
Explorer | Level 4
4 years ago

EU refund on a debit card payment

Greetings everyone, in the refunds page it is mentioned, that the citizens of EU, UK or Turkey are eligible for a refund if the subscription is cancelled within 14 days after the purchase. I tried ...
cancellations
Dropbox Pro
Refunds
  • Hannah's avatar
    Hannah
    4 years ago
    Hey gitguuddd, welcome to our Community!

    You can actually reach out to our Support team about your request, even if you have paid with a debit card (just use the credit card option).

    Let me know if you have any questions.
Barbora Skalova's avatar
Barbora Skalova
New member | Level 2
4 years ago

Hello, I wanted to ask you if you received your funds back. Just happened the same to me! Thanks for letting me know. babrora

  • gitguuddd's avatar
    gitguuddd
    Explorer | Level 4
    4 years ago
    Hey Barbora,
    I received a full refund, support was very helpful 🙂
    • mbozukov's avatar
      mbozukov
      Explorer | Level 4
      4 years ago

      Good luck with that. I personally failed.

      • Barbora Skalova's avatar
        Barbora Skalova
        New member | Level 2
        4 years ago

        How come? And did you get any feedback from Dropbox?

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