You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
4 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
Karima Khan's avatar
Karima Khan
New member | Level 2

Hi Hannah! I feel the same way. I deleted my account last month, and I still got a bill for USD20 this month. I really object, I want to apply for a refund. What should I do now? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Karima Khan, sorry to hear about this.

 

I would suggest opening a private browsing/incognito window on your browser and going to this page.

 

From there, you can submit a help request to our support team directly, so they can assist you further.

 

Once you have the ticket number, please send it here as well, so we can look it up in our system.

 

Cheers!

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