Dropbox business advanced unlimited space activation

[gandalf76]

I activated the business advanced trial, but unfortunately the space is limited to 3Tb.
I really need to upload more files, so I entered my billing information and my paypal account. Unfortunately the trial continues to be active and I don't have unlimited space available.
How can I do? Thank you

[Mark]

Space is given when you hit 75% of your quota or if you contact Support. 

There isnt ever a time that your plan will say 'unlimited' it will just increase in quota size. 

[gandalf76]

but then every time I reach 75% of the available space, do I have to request it from assistance or is it given to me automatically?
I'm currently at 90% and always have 3Tb...not increasing

[Mark]

It should happen automatically, but support isnt open on a weekend so if you've hit it then it should happen Monday

[gandalf76]

my assistance replied today inviting me to upgrade to the paid version at a broken link dropbox.com/renew
I'm starting to doubt the seriousness of this service

[ggtello]

the same here, upgraded to Business & immediatly received 50TB and more but always by support ticket

[gandalf76]

i need more 400tb ... i hope find a solution here with dropbox...

[Hannah]

Hey @gandalf76, with a Dropbox Advanced trial, you can only get 1 TB per license, so with 3 licenses, you get 3 TB.

If you need additional space, you'll need to upgrade to the paid subscription.

[gandalf76]

I switched to the paid version excluding the trial.
Unfortunately it was not clear how to make this transition. Also, the link sent to me by support was incorrect.
The correct upgrade link is www.dropbox.com/team/renew

now i only have 13tb. i hope we can get to 400tb
Thank you

[ggtello]

Buona fortuna