Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, Dropbox Forums.
I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.
When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.
Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.
Thanks,
Locura
Hey @dynn, thanks for posting about this on our forum.
Can you also send me a screenshot of what you see here?
Besides that, can you upload a screenshot of what you see when visiting your Google Play account?
Thanks a lot!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @dynn, have a wonderful month ahead!
For security reasons, I can't preview that link. It'd be amazing, if you could attach the screenshot here, by clicking the little camera icon when you try to respond back to me.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have the same issue pls help
Hey @Le Long, sorry to hear about this.
Have you ensured that you're looking at the correct Dropbox account? Do you happen to have another Dropbox account associated with a different email address of yours perhaps?
Can you have a look at your plan tab online and navigate to the mobile app's Account tab as well and let me know what you find in regards to your plan?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Keltrin - sorry to hear you're having issues with this.
Could you let us know what your plan tab reports at the moment? Also, did you initiate the trial from the website directly or via the app store on a mobile device in the first place?
This will help us assist further!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!