Cannot cancel my Dropbox subscription

[PGunn]

I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?

[Rich]

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@PGunn wrote:

I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?

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Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)?

[Pamswatercolors]

My pc

[Rich · Accepted solution]

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@Pamswatercolors wrote:
My pc

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Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.

• https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

[Pamswatercolors]

Thank you so much. This helped me!

[Victoria210]

No, that does not work.  I have gone to Manage Account.   There is NOTHING at the bottom of the page that say Cancel Account.  There is nothing there.  

[Walter]

Hey @Victoria210 - is it possible that you're looking at an account that's on the free, Basic plan perhaps?

If that's so, it's normal that you don't get a cancel option.

If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps. 

[Victoria210]

Nope, does not work.  There is nothing at the bottom of the page that says Cancel Subscription

[Victoria210]

No, I am logged into my account.  I go to the icon with my name and go to Manage Account.  There is nothing there to cancel my subscription. 

[Victoria210]

I do not want to delete my account.   I am finished with my book and no longer need a subscription.   I just want to cancel my paid subscription