Dropbox Plus subscription does not show up on Google Play.

[Locura53]

Hello, Dropbox Forums.

I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. 

When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.

Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.

Thanks,

Locura

[Nancy]

Hey @dynn, thanks for posting about this on our forum.

Can you also send me a screenshot of what you see here?

Besides that, can you upload a screenshot of what you see when visiting your Google Play account?

Thanks a lot!

[dynn]

https://imgur.com/a/H6IecZn
these are the screenshots of what I see

[Megan]

Hey @dynn, have a wonderful month ahead! 

For security reasons, I can't preview that link. It'd be amazing, if you could attach the screenshot here, by clicking the little camera icon when you try to respond back to me. 

Thanks!

[Rich]

@Megan @dynn 

[Le Long]

I have the same issue pls help

[Walter]

Hey @Le Long, sorry to hear about this.

Have you ensured that you're looking at the correct Dropbox account? Do you happen to have another Dropbox account associated with a different email address of yours perhaps?

Can you have a look at your plan tab online and navigate to the mobile app's Account tab as well and let me know what you find in regards to your plan?

[Keltrin]

No matter what I do, google play tells me I have no subscription and the dropbox website doesn't have a cancelation option in the plans tab or any other tab under settings. I need to cancel this as I don't have a lot of money and I need to asap please help!

[Keltrin]

I need help too, please help me asap I'm scared to get charged, I don't have much money!
,Very scared fella, keltrin

[Walter]

Hey @Keltrin - sorry to hear you're having issues with this.

Could you let us know what your plan tab reports at the moment? Also, did you initiate the trial from the website directly or via the app store on a mobile device in the first place?

This will help us assist further! 

[Keltrin]

Hello! I was just charged 11.99 dollars from dropbox when I canceled my free subscription through the admins at dropbox live calls a month ago but for some reason my account is still active???

I try and try to delete it but the plan and my subscription pages don't exist and all of the specific instructions from dropbox don't work! My subscription doesn't show up on Google play either and I subscribed on the mobile app.. I just want my money back it was a free trial that I jumped through many hoops to delete after it wouldn't let me cancle the first time!