Plans and Subscriptions
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Hello everybody!
I dind't know that there wasn't enough money on my account this month. So dropbox couldn't get the monthly money off it. Now my premium account is gone. Do i have to start a whole new account or do i fix it?
I am afraid that if i will take a new premium account, they will double my monthly card.
Does anyone know how to work with this?
Thankyou all in advances!
Greetings,
Nadine
Hey @Nadine04, thanks for posting here today!
I suggest you take a look at your account's plan page first.
If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially.
I hope this helps!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Nadine04, thanks for posting here today!
I suggest you take a look at your account's plan page first.
If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially.
I hope this helps!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thankyou it worked!
Amazing news @Nadine04!
If you need anything else, give us a shout! 😎
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!