Downgrade from Business to basic

[Mwabz]

I'd like to downgrade from business to basic and then upgrade back to basic plus. please help. 

[Mark · Accepted solution]

You can cancel at www.dropbox.com/downgrade. 

[Mwabz]

Thanks,  it didnt help,  wanted me to log in with a personal account. My account has been made a business one. Do you know how to pay an existing unpaid invoice?

[Hannah]

Hey @Mwabz, thanks for reaching out.

When you say that your account has been made a business one, do you mean that you upgraded your own account to Dropbox Business?

Or are you a member of a Dropbox Business team?

Otherwise, if you just have a Plus/Professional subscription, you can cancel it from the link @Mark provided.

They are considered personal accounts.

Let me know how you do.

[FredNAnn]

My personal account was made a business account. If I use the link to downgrade to basic etc... what will I have access to? I will lose the shared folder.

[Megan]

Hi @FredNAnn, let's jump right into this! 

Did you upgrade your account from personal to Business, or did someone else invited you to join their Business team?

Let me know more, and I'll be more than happy to respond, and guide you through the next steps! 

[FredNAnn]

I went from a personal to business same email and password) . I have left the business and looking to move files to a new business DB account for the business I left.

[FredNAnn]

What I mean is the personal DB account I moved to to a business account needs to be changed back to a personal account. I also want to transfer ownership the shared folder to anew business account the my former business will be opening

[Megan]

Hi @FredNAnn, if you're the admin of the Team, you can see more as to how you can downgrade your plan here. 

All your files should be safe in this process. 

Now, if you're a member of someone else's team, you'd need to ask the team admin to remove you, and convert you back to an individual account using these steps. 

I hope this helps!