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Tshelor's avatar
Tshelor
Explorer | Level 4
11 months ago

Double charged for dropbox by google play

I have been fighting Google Play and Dropbox for 4 double charges on my credit card. Google play tells me I have 2 accounts on my 1 email which is incorrect. This all started when I changed a credit card payment when my dropbox account became downgraded. I have a ticket number. All docs asked of me have been sent. Getting NO help. Plz help me.
Payments and billing
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Tshelor - sorry to hear about this.

     

    Could you share your ticket ID with us so that we can look it up in our system?

     

    Also, did you try sorting this out with Google directly perhaps?

     

    Keep us posted! 

    • Tshelor's avatar
      Tshelor
      Explorer | Level 4
      11 months ago
      I am working with both Dropbox and Google Play and getting no where. I stopped the subscription until the error is sorted and have been tossed away by customer service. Next step bank to report fraud and give the bank all my documentation. Please help. Dropbox ticket #22931119
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for the ticket ID Tshelor - much appreciated. 

         

        I've located it in our system and passed your comments on to the expert who's handling your case. You can also respond to their email (in your ticket #22931144) to ask for an update.

         

        Let us know if you have anything else to add in the meantime. 

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