Documentation of refund. How to get one?

[Justina]

I have received a refund from dropbox but have not received any documentation for this, there is also no information in the billing section. I need a document in order to properly account for the refund. Has anyone had a similar problem?

[Megan]

Hi @Justina, how are you today? 

Can I send you an email, in order for us to have a closer look into this? 

Keep me posted!

[Justina]

Hi Megan!  

Thank you for the quick reply! 
Sure, then I look forward to hearing from you! 

Best Regards 
Justina 

[Megan]

Hi @Justina, I just sent you an email, I'll see you there!

[Justina]

Hi Megan! 
My issue hasn't been solved but you closed the ticket

Regards  
Justyna 

[Nancy]

@Justina, from what I can see, our advanced team recently replied back to you. Please check your ticket once again, when you get the chance. 

Thanks!

[Justina]

Nancy, 

We received a document regarding the transaction, not an invoice, and we asked for one. We should receive an invoice because only on the basis of an invoice can we correctly settle EU VAT. 

Regards 
Justyna 

[Jay]

Hi @Justina, if the invoice doesn't satisfy your requirements, please reply to the support ticket explaining this so that they can assist further.