Death of subscriber/Refund for the subscription

[pboventure]

Hello Dropbox team member

I have been struggling for sometime now to get in touch with Dropbox.  I wanted to cancel the subscription of a deceased person.  I have been unable to reach anyone that is human.  Recently a charge hit my bank and as mentioned the person is dead.  I am not trying to access the account.  I am trying to get dropbox to close the account and refund this year's subscription.  Can someone please help me?  My experience with reaching someone and getting help has been terrible.

[Walter]

Hey @pboventure - sorry to hear about your loss.

Have you tried following the steps outlined here by any chance?

If you did and still have issues, let us know and we'll reach out via email to investigate further. 

Thanks. 

[pboventure]

I have tried so many things on your website.  They have not be helpful

please lets just get this resolved.  I am not happy

thank you

[Walter]

No worries @pboventure  - I've just sent you an email to have a better look internally, so please have a look at your inbox and we'll take it from there.