Credit Card double charged

[Moodyy]

Hey Guys, Dropbox charged my credit card twice, chatbot sent my case to an agent who was not able first to locate the additional transaction (email communication), but after a while they admitted pulling the fees twice from my card. I got an email promising to send back the amount to my card but nothing yet for a week now.

Today I receive an email that my account got downgraded! The account still runs normally as per the package I paid for (twice), however I am really puzzled by the accuracy of the accounting system at dropbox, the poor customer support, and the auto-emails I get regarding payments which I did, or a downgrade of a subscription I paid for twice! (but still running normally)

I mean come on guys, I've been with you for about 5 years, what happened to your quality? Am I safe with you? My money, my data, my business? You guys need to take this matter seriously! I look forward to a response from someone senior and understands quality customer care. Thanks!

[Mark]

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@Moodyy wrote:

You guys need to take this matter seriously! I look forward to a response from someone senior and understands quality customer care. Thanks!

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That wont happen I'm afraid - this is a user supported forum and there is no escalation procedure at all within Dropbox, not even via tickets. 

All I can suggest is replying back to the ticket and ask for further assistance there.