Charged while on a Basic account

[Philene van Niekerk]

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account

[Walter]

Thanks for the additional information @Sdireda 

Would it be OK if we sent you an email to have a further look internally? 

While we're at it, do you get any results if you use our self-served look-up tool to identify the email address that's associated with your charge? 

[Sdireda]

Hi Walter,

I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!

Yes, I'm OK with you sending an email 🙂

Please & thank you

[Nancy]

@Sdireda, please check your email address and reply back to my message. We’ll go from there.

[Sdireda]

Thank you! 🙏🏼