Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Hey @Philene van Niekerk!
I just created a ticket number on my end for you. Please check your Community-linked email address, and reply back to me from there.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Sdireda - sorry to hear you're having issues with this.
Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?
Also, did you only receive this email notification or did you notice a charge as well?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!