Charged twice for an annual plan

[Te_Pires_]

Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription.
I need a refund urgently.

[Sungjin Kim]

Hello, please, I also need a quick solution.

Dropbox has charged me twice, when switching from trial to annual subscription.

Once on 7 June, once on 10 June.

I need a refund urgently. 

[Jay]

Hi @Sungjin Kim, how much were you charged on both payments?

Do you see the transactions on this page?

[Sungjin Kim]

Hi,

On the page, I see one billing history of $199.00 , while I got charged twice of  $199.00 .

[Megan]

Hey @Sungjin Kim, have you tried using our self-serve look-up tool, in order to locate where the other charge is coming from?

Maybe there's a chance that you have two Dropbox accounts.