Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I need help. I can't contact support and they've just charged me out of no where.
I need a refund !! They stole $343 out of my bank account. I can't believe this.
contacting my Bank Drop-Box. This isn't right
Sorry to hear about this, @KoreyBarton.
The truth is that we can't charge you unless you or someone with access to your billing info makes the upgrade.
Can you use the payment lookup tool here to look up your billing info and see which account the charge is for?
Also, keep in mind that Dropbox doesn't have 3 year plans, so if you could send us a screenshot of where you saw that, it would be really helpful.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for responding Hannah.
This is what shows when I check that link and put it in. What does it mean by voided ? Am I going to get the money back ? I think it says 3TB, I must have mixed it up with 3 years. But didn't subscribe to that at all either.
Thanks for the screenshot, @KoreyBarton!
Yes, it indeed seems like an annual subscription to our Essentials plan and the fact that it's voided means that Dropbox refused to accept the funds from your bank and the transaction was never completed.
Your money may still be in a pending state, which is why you might not see it in your available funds.
You may need to contact your bank to have them move the funds out of a pending state, but you'll be getting it back for sure. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Alright then. Thanks for letting me know.
Not a problem!
If you have any more questions, let us know.
Have a great weekend!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Never heard of such a case. This is so weird 😟
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!