Cancellation of a Dropbox account but can't get it quite right.

[dpcrush2112]

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake), and yet I still get billed monthly.  I can't talk to anyone, the chat with a dropbot doesn't do anything - and I am starting to get really mad.  

How can I stop this incessant charging of my credit card without actually cancelling the card because that is a much larger issue and I hope I don't have to go down that path.

This is extremely irritating.

[bobscarwidow]

Yes, I am having the same problem cancelling my account.

[Love4littleman]

i have tried several to dlete my drop box and nothing happen how do i delete my drop box

[Jay]

Hi @bobscarwidow, are you accessing this on the Dropbox site? What do you see on the plan page?

@Love4littleman, what happens when you attempt to cancel the plan?

[bobscarwidow]

There is no dropdown or tab that says "Plan". I have paid for this account since 2016 and have never been able to make it work like it should. Do I have an older version or something?

[Jay]

When you click the link I provided previously, what screen do you see? 

Does it tell you what plan you're on and the quota level?

[bobscarwidow]

Hello,

I don't find the "Plan" page.  I go to settings and this is what I see. I don't see Plan.  If you do, please tell me where.

[Megan]

Hi @bobscarwidow, thanks for the screenshot! 

Based on the info shown there, it looks like you're using a Basic, free account, not a paid one. 

Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store? 

[bobscarwidow]

Megan,

I was finally able to cancel/delete my account yesterday.  I was able to finally find a live person to "CHAT" with.  That's all it took.  Thank you for offering your help. Hopefully, i will not have to deal with Dropbox in the future. It was not a pleasant experience at any level.

Sally

[bobscarwidow]

I didn't see which type of account I had but apparently it was the "Free" account.  Funny . . . If it was free why was I being charged $99 and then $120 annually?  Oh well. I got it cancelled, or actually I "deleted" the account.  I was told that would cancel it.

Sally

[oreskovichl]

I’m having the same problem. Customer service was no help. They just wanted my credit card number. Why? I’m trying to cancel, not increase my service. I don’t even know my email associated with this service. I am now retired and have no need for this service. I never used it in the first place.