You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
Hannah
Dropbox Staff
Dropbox StaffNot a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
I have been trying to cancel my dropbox as well. Can't talk to anyone and can't get any answers. My account is asociated with an old email I have not had for years but have been paying 12/month.
- Walter
Hi there rfoster1 - sorry to hear you're having issues with this.
I'd recommend getting in touch with our support team directly through this form for further assistance since you don't have access to the account to cancel its subscription.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.
Once you do this and get a ticket ID from our system, please feel free to share it with us here so that we can look it up as well.
