Cancellation of a Dropbox account but can't get it quite right.

[dpcrush2112]

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake), and yet I still get billed monthly.  I can't talk to anyone, the chat with a dropbot doesn't do anything - and I am starting to get really mad.  

How can I stop this incessant charging of my credit card without actually cancelling the card because that is a much larger issue and I hope I don't have to go down that path.

This is extremely irritating.

[CK12]

I don't mean to "like" this comment.  I only want to support the anger and frustration users feel in trying to cancel a DropBox subscription or communicate with anyone. 😞

[Hannah]

Thanks for your feedback here, @CK12.

Would you like assistance with the same issue? Are you having trouble cancelling your subscription?

[Aissahp]

How can i cancel? Im having the same problem too. I am still being charged on my credit card!

[Nancy]

Hey @Aissahp. 

Are you receiving direct Dropbox charges, or are these payments seem to be linked to the App Store/Play Store?

[Troy J]

I have an old email account that I no longer use and do not have access to, but I am still being charged monthly to my credit card. How do I go about cancelling that subscription?

[Nancy]

Hey @Troy J! Do you perhaps remember the password of that Dropbox account? 

If yes, you should be able to log in to it, even if you don’t have direct access to the linked email address.

[rfoster1]

I have been trying to cancel my dropbox as well.  Can't talk to anyone and can't get any answers.  My account is asociated with an old email I have not had for years but have been paying 12/month.  

[Walter]

Hi there @rfoster1 - sorry to hear you're having issues with this.

I'd recommend getting in touch with our support team directly through this form for further assistance since you don't have access to the account to cancel its subscription.

To do so, make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

Once you do this and get a ticket ID from our system, please feel free to share it with us here so that we can look it up as well. 

[Ambearloveschu]

I’ve been trying to cancel my account for the past week. It won’t fully load I contacted them and no response.

[Hannah]

Sorry to hear about this, @Ambearloveschu .

Can you send us the ticket number for your communication with our support team, so we can check it out?