Cancel subscription that I no longer have access to

[mladams]

I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with and therefor can’t log in to cancel the subscription

[Rich]

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@mladams wrote:
I need some help cancelling an account that I am no longer able to login to.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[MilkRash]

I have a Dropbox subscription with my university email. But now that I’m not longer at the university permission to that email has been rescinded meaning I’m paying my monthly subscription and am not able to access the account since I can’t pass the security code authentication. Any suggestions on how to proceed would be gratefully appreciated! I don’t want to keep paying for the rest of my life 😞

[Megan]

Hi @MilkRash, welcome to our Community! 

We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay? 

Let me know more! 

[MilkRash]

Hi Megan, 

The email in question is [email removed as per Community Guidelines] Hope this helps or do you mean the email attached to the account I’m messaging off of now? Is it possible to private message you it?

[Megan]

Hi @MilkRash, I just sent a message to your Community-linked email address, and we'll take it from there.

Cheers! 

[Woodthorpe]

Hi Megan

I have contacted support as our school has been charged for an account that we don't have access to (we aren't even 100% certain on the old email address used) but I have not received any response.  Could you please advise on how this can be rectified as we do not want to keep getting charged the annual fee for an account that is not used.

[Nancy]

Hey @Woodthorpe! Sorry for jumping in. 

Can you send over the ticket number of your convo with our support team, so that I can take a look for you?

[Woodthorpe]

Hi Nancy

the ticket number is 21926035

[Jay]

Hi @Woodthorpe, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.