Hey @haleycof, thanks for using Dropbox and happy Friday!
In such cases, we usually recommend reaching out to our support team directly for further assistance.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.
Once this is done and you get a ticket ID from our system, you can share it with us here so that we can look it up as well.
I hope this helps!