Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I can not pay for a subscription with a VISA card of a Tajikistan bank, it says "You are not allowed to make this purchase". Please tell me how to pay?
Thank you, asked comrades from another country, he paid without problems.
Hey @Voldemar! Thanks for posting this here.
Are you having this issue if you try to pay for another service, besides Dropbox?
Also, are you seeing the same error message if you attempt to upgrade your Dropbox account via another web browser?
Let me know what you find, and we’ll take a closer look.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
The credit card is new, payment for other services is not yet required. Browser and computers changed.
Thanks for the extra info!
Can you also open an incognito window on your web browser, as a test, and let me know if that works for you?
Have you, by any chance, contacted your bank about this in the meantime to see if there could be any kind of issue with your payment method?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you, asked comrades from another country, he paid without problems.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!