Can't cancel my subscription

[cwbowers]

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. It is like being jailed and I can't get out. There seems to be no way to get out! And of course they offer no phone help - figure that one out.

Does anyone have a phone number? Do they actually have people working there?

[Deb Evans]

They won't.  Literally there is no way to get anyone to help with this.  I've spent hours.  Cwbowers has spent months.  I'm going to report it to the Better Business Bureau.  

[Hannah]

I understand your frustration, Deb, so I've sent both you and @JoshCarm an email, so we'll continue there.

[boroffc]

I thought I upgraded to a premium plan and Dropbox charged me $11.99 for two years.  Once I realized it was not a premium plan, I tried to cancel.  Because it was not a premium plan, there was no cancel button as advertised.  And of course, there is no phone number to call.  I have play havoc trying to get the $11.99 to stop.  What a sleezy company.  If they have to steal my $11.99 each month without providing any services, then shame on them.

Please do not sign up for a monthly amount!!!!  They are totally scammers.  I thought we had them blocked through my credit card company, but like most scammers - they got around it.  

Please do not sign up for a monthly amount!!!!

[JoshCarm]

You still have not given any answers or any remedy to fix this. I need this to stop charging me for something I do not use.

[Jay]

Hi @JoshCarm, I can see that you received an email from my colleague and replied to them. 

They'll be able to respond to the message with further information on this matter. We appreciate your patience.