Can't access old account to cancel autopay

[DSB1]

I have an old paid Dropbox account that I no longer have access to that email address.  There seems no way to reset the expired password.  How do I cancel the account and the annual autopay?

Thanks for any help, DSB1 

[Nancy]

Hi @DSB1, and welcome to our Community! 

Is it a direct Dropbox payment that you’re receiving or did you initially upgrade via iTunes/Google Play? 

In case you’re being billed from Dropbox, I’d recommend opening a ticket with our support team and they’ll look into this further. Here’s how you can do this (don’t forget to send me your ticket number here afterwards, and I’ll leave an internal note on your behalf). 

Keep me in the loop.