Basic plan says it renews at $199?

[ak87]

I have a Basic plan and tried to start a free trial for the Pro plan today, but after I entered my credit card info a message at the top of the screen read "Couldn't start trial due to a technical error." I did not receive any email confirmation about starting a free trial, and my account still appears to be set to the Basic plan, which is fine as I had planned on cancelling the free trial before being charged.

However, when I go to Manage Account to view my Subscriptions, it says that I have the Dropbox Basic plan with this description: "2 GB of storage to help you store and share files. Renews on at $199.00 (with addons and any discounts applied)." 

I am concerned that it says it renews at $199. Does that mean I am going to be charged that amount in one month? There is no indication that my account is running a free trial right now, and no option to cancel in order to avoid potential charges. I am fearful that I will get a surprise charge in 30 days with no way to cancel.

[Megan]

Hi @ak87, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

[ak87]

Thank you Megan, I was able to open a ticket: #23657850

My account is showing an increased storage of 3TB today which would indicate the Pro trial is active, but there is still no option anywhere to cancel or change my subscription. I hope this can be resolved as I want to avoid that $199 potential charge and keep the basic free 2GB plan. Thanks for your help.

[Megan]

Hey there, @ak87!

Thanks for the ticket number, I just replied back to your ticket, in order for us to have a closer look into this. 

See you there, thanks!