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adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android OS
Microsoft
Mobile
Mobile App
MS Office
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey adlbrk, sorry for the delay here!

 

Can you try  workaround and let us know if it helps?

 

You should be able to use the Office app to create a new file and then save it to Dropbox, as you can enable Dropbox as a location to save to.

 

From there, you should be able to open the file within Dropbox.

adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

yes I was able to do this from within 365. This worked thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Happy to hear that, adlbrk!

     

    If you need anything else, don't hesitate to give us a shout.

     

    Have a great day!

  • adlbrk's avatar
    adlbrk
    Helpful | Level 6
    8 months ago
    Hi this solution worked for a week and now I'm back to dealing with same issue again. I used the workaround and now the "create" button doesn't work again.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      HI adlbrk, I'd recommend contacting the support team for them to investigate this further. 

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