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adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android OS
Microsoft
Mobile
Mobile App
MS Office
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshots and additional info, adlbrk.

 

The errors you're getting seem to be coming from the Excel app itself; do you see the same behavior if you try to create/edit/save a file directly in the Excel app?

 

Have you tried uninstalling-reinstalling both the MS Office apps you're using and Dropbox?

adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago
i didn't uninstall and reinstall because when i did that last time it didn't fix the error. What would happen if I hit 'reset microsoft 365' within the excel app under settings? would I lose all my documents?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    You might need to check this with Microsoft, if I'm honest. Have you reached out to them about this particular situation?

  • adlbrk's avatar
    adlbrk
    Helpful | Level 6
    8 months ago
    I reach out to them every time this happens a few times a year and they tell me to use one drive instead of dropbox

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