We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
unable to create a new word 365 doc in dropbox app on android s21 cell
Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
and I get more persistant errors like the following:
in the auth app for microsoft 365 i see there are tons of unsuccessful sign in attempts from different countries. I changed my 365 password today to make sure it's secure. And microsoft states that I don't have to worry bc their attempts were unsuccessful. But maybe that has to do with their glitchy integration with dropbox. But either way it makes it impossible to rely on this dropbox-365 relationship when interruptions every month or 2
- Hannah
Dropbox Staff
Thanks for the screenshots and additional info, adlbrk.
The errors you're getting seem to be coming from the Excel app itself; do you see the same behavior if you try to create/edit/save a file directly in the Excel app?
Have you tried uninstalling-reinstalling both the MS Office apps you're using and Dropbox?
- i didn't uninstall and reinstall because when i did that last time it didn't fix the error. What would happen if I hit 'reset microsoft 365' within the excel app under settings? would I lose all my documents?
- Hannah
You might need to check this with Microsoft, if I'm honest. Have you reached out to them about this particular situation?
- I reach out to them every time this happens a few times a year and they tell me to use one drive instead of dropbox
