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adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android OS
Microsoft
Mobile
Mobile App
MS Office
Third Party Integrations
adlbrk's avatar
adlbrk
Helpful | Level 6

I don't see on my phone what version of db I have but it's updated as of feb 27th 2024 and there's no other updates available.

here's a screen shot of what I see (you'll notice that only "text file" is displayed)  https://prnt.sc/_HtpE1CO0Jcq

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

We're not able to view those links for security reasons. Could you copy and paste the image in your next reply directly?

  • adlbrk's avatar
    adlbrk
    Helpful | Level 6
    8 months ago

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      If you navigate to a subfolder, do you get any additional options when you first tap the + button?

      • adlbrk's avatar
        adlbrk
        Helpful | Level 6
        8 months ago

        nope

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