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Forum Discussion
iOS Files App Favorites Folder Disappear
On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Not good enough.
We have been getting the same song and dance for a year and a half. No explanation. No description of efforts made to solve the problem.
Basically no respect for your customers.
I'm looking for another provider, and I will leave a review on all iPad listservs that Dropbox is incompatible with Files App, and that no Apple user should consider them for a cloud solution.
It's an issue for me as well. Please fix this annoying bug Dropbox!
This is still a problem in iPadOS 14, I can't believe this :slight_frown:
Even if the responsibility is shared with Apple because this takes place in the Files app (doubtful because other third-party sync services don't have this bug), Dropbox should have reported this bug every single day to Apple during the beta period !
Yes, I was hopeful, but alas...no fix. Once I have time, I'll switch my company to OneDrive. I already "pay" for that through my Office365 subscription. So, that move will save me $25 per employee. It's one thing for them not to fix this for "free" customers. Entirely enother for business subscribers...
Amazing to read through this thread. Paid Dropbox user for years and suffered through this problem, but I never imagined that it had been pointed out so often and so clearly to the company. Fix it!
Been putting any transition off, but I just moved a ton of files over the OneDrive to try it out. I understand they don't have this issue.
