Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Hello!
I have connected Zoom to Dropbox, and for a few months it was working great.
Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.
I get the usual message from Dropbox that says " ... recording is taking longer than usual to be copied", but then only the .vtt file gets copied across.
I have checked, and there's plenty of quota.
Recordings are around 200-300 MB.
What can I check / do?
thanks!
Have you tried unlinking and relinking?
Making sure you've enough quota?
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Thank you Mark -- yes, I did.
And yes, there's plenty of quota left.
Hi @naima, I'd be more than happy to help!
Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps.
Let me know of the results!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @naima, are you the person that create/host the meeting in Zoom?
Do you have any screenshots of the message that you see when this happens?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for keeping us in the loop @naima - please let us know of any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
Observed — same weird glitch. 1-2 meetings get copied across, but the rest:
- folder gets created
- one file only gets copied (the transcript)
I have disconnected / reconnected.
Confirm plenty of space quota left.
Meeting created by account owner, and logged in
What else can I try to fix this please?
Hi @naima, do you see the missing recordings saved on the Zoom cloud?
Did you have local recordings enabled for the Zoom meetings?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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