Zoom recordings not being uploaded

[naima]

Hello!

I have connected Zoom to Dropbox, and for a few months it was working great.

Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.

I get the usual message from Dropbox that says " ... recording is taking longer than usual to be copied", but then only the .vtt file gets copied across.

I have checked, and there's plenty of quota.

Recordings are around 200-300 MB.

What can I check / do?

thanks!

[Mark]

Have you tried unlinking and relinking?

Making sure you've enough quota?

[naima]

Thank you Mark -- yes, I did.

And yes, there's plenty of quota left.

[Megan]

Hi @naima, I'd be more than happy to help! 

Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps.

Let me know of the results!  

[naima]

Thank you Mary.

I did that.

[Megan]

Hi @naima, are you the person that create/host the meeting in Zoom?

Do you have any screenshots of the message that you see when this happens? 

[naima]

Yes, the Zoom account owner is creating the meetings.

I know it was done correctly because it does work *sometimes*.

I cannot find a pattern that explains why it works sometimes and not others.

Not file size, time of day, number of participants, recurring meeting or standalone … it’s just random.

There is no error message. Just the standard email that says, “ … it’s taking longer than usual to copy” from Dropbox.

Really baffling.

I’ve disconnected and reconnected a few times.

Will watch behaviour now for the next couple of days.

So frustrating.

[Walter]

Thanks for keeping us in the loop @naima - please let us know of any updates!

[naima]

Hello,

Observed — same weird glitch. 1-2 meetings get copied across, but the rest:

- folder gets created

- one file only gets copied (the transcript)

I have disconnected / reconnected. 

Confirm plenty of space quota left.

Meeting created by account owner, and logged in 

What else can I try to fix this please?

[Jay]

Hi @naima, do you see the missing recordings saved on the Zoom cloud?

Did you have local recordings enabled for the Zoom meetings?