Weird transparency issue when using Dropbox Replay with an Apple ProRes video file

[msacks]

When uploading a ProRes MOV with graphics to Dropbox Replay, we see a weird transparency grid during graphic transitions when full-screen graphics appear in the video - during playback. 

Has anyone come across this issue before?

[Jay]

Hi @msacks, thanks for bringing this to our attention.

Could you attach a screenshot showing what you're seeing, if this is possible, to understand what you're referring to?

This will help me to assist further!

[msacks]

 

[msacks]

 

[Hannah]

Thanks for the screenshots, @msacks.

Do you see the same on different browsers or in private browsing as well?

[msacks]

Tried in private browsing on Chrome. Does the same thing

[Nancy]

Hi from me too, @msacks. Is this happening for all ProRes videos you upload to Dropbox Replay? 

If you upload a video, without using ProRes first, do you notice the same behavior?

[msacks]

This is purely a .MOV ProRes issue, the transparency grid does not display for h264

[hqlsolutions]

When using Dropbox Replay with an Apple ProRes video file, you may encounter a transparency issue, where parts of the video that should be opaque appear transparent. This glitch can interfere with the review process. A similar issue can occur with the BLUENRG-M0A, which, despite being Bluetooth 4.2 compliant, might have unexpected transparency or visibility problems during specific operations.

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