We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jkokoski's avatar
Jkokoski
Explorer | Level 3
2 years ago

Trouble opening a PP in Dropbox.

Hi. I use Dropbox for work and have a corporate account through Microsoft. When I attempt to open a PP to edit it I only have the option to preview. The option to "open with PP online' is no longer t...
Microsoft
MS Office
Website
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jkokoski, are you on a Dropbox Business team? Do they have the necessary Microsoft license to have files edited online?

Jkokoski's avatar
Jkokoski
Explorer | Level 3
2 years ago

Yes I do. I have dropbox for business and have all license through them as well. It was working before and now only Power Point is the problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jkokoski, just to confirm, you said that only PowerPoint is the issue; do other Office files work as normal?

    • Jkokoski's avatar
      Jkokoski
      Explorer | Level 3
      2 years ago

      Yes all others are working fine. 

    • Jkokoski's avatar
      Jkokoski
      Explorer | Level 3
      2 years ago

      It is happening on Mac and my Dell

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hope you don't mind me jump in, Jkokoski. 

         

        Can you please check this with the rest of your team, and let me know if they're having similar issues? Are they also unable to open their PowerPoint files via www.dropbox.com, even though Excel and Word are working normally?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!