Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Someone else is able to access my dropbox via her Canva account. I have no idea how or why this is happening. AND does that mean others can also access my dropbox via Canva? How can I contact a live person to help me get this fixed?
No Lusil, that is not what happened. What this quick video to see what happened.
Also, Lusil, When I try to access the app I get this message.
The folder “Dropbox (Personal)” can’t be opened because you don’t have permission to see its contents.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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I'm sorry, I do not understand where to find the Get info window and where to find the folder @Babe Mooney,
I don't think I have an @Babe Mooney folder. Are you able to do a loom video showing this.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Yippie, that worked and I have access. Now I want to uninstall the app. So I can reinstall it connected to my new account. Is there anything that I need to know before doing that?
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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OMG, I think I finally have it completed. But Dropbox is trying to charge me, I thought the Basic plan was free.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Yep it was a space limit issue. So I deleted files and all is good now.
Thanks for your help. Whew, I think I"m done now.
Babe Mooney
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